Author Archives: Morten Lundsby

It’s Potential – Leave it Alone!

In the words of Dylan Moran: “It’s potential, leave it! It’s like your bank balance, you always have a lot less than you think.” As Mike Monteiro puts it in his post “Can Design Change The World?“. We’re not special

It’s Potential – Leave it Alone!

In the words of Dylan Moran: “It’s potential, leave it! It’s like your bank balance, you always have a lot less than you think.” As Mike Monteiro puts it in his post “Can Design Change The World?“. We’re not special

B2(very small)B Customers

I have spent most of my time in technology companies working on B2B software. Whether it’s been in support, design, product management, or operations a few interesting things stand out from having the smallest of businesses as my customers. There are many differences between

B2(very small)B Customers

I have spent most of my time in technology companies working on B2B software. Whether it’s been in support, design, product management, or operations a few interesting things stand out from having the smallest of businesses as my customers. There are many differences between

Doing Things for No Good Reason

That comment from Mercer sums up the thinking behind many of the projects I start or consider starting. It was prompted by a post about how “I want to make a book” because I want to try using self-publishing tools. I think there

Doing Things for No Good Reason

That comment from Mercer sums up the thinking behind many of the projects I start or consider starting. It was prompted by a post about how “I want to make a book” because I want to try using self-publishing tools. I think there

I Want to Make a Book

I have this urge that keeps popping up once in a while – I’d love to self-publish a book. The motivation for wanting to do that is pretty terrible. It’s mostly because I’m fascinated by all the tools available to create

I Want to Make a Book

I have this urge that keeps popping up once in a while – I’d love to self-publish a book. The motivation for wanting to do that is pretty terrible. It’s mostly because I’m fascinated by all the tools available to create

Sucking Less at Visual Design

My design experience is mostly from working on product strategy and UX design as opposed to final pixel UI and visual design. So mostly looking at what a thing can do and how. Not so much exactly what it looks like. Whenever

Sucking Less at Visual Design

My design experience is mostly from working on product strategy and UX design as opposed to final pixel UI and visual design. So mostly looking at what a thing can do and how. Not so much exactly what it looks like. Whenever

How Can Support Conversations Help Sales Teams?

“Getting insight into what users use or like the most, and where they see the highest value for the product. There is always a WOW moment with a happy customer: ‘Wow that’s gonna save or make me so much time

How Can Support Conversations Help Sales Teams?

“Getting insight into what users use or like the most, and where they see the highest value for the product. There is always a WOW moment with a happy customer: ‘Wow that’s gonna save or make me so much time

What Can Support Do for the Rest of Your Company?

Support teams sit on a goldmine of information that can help other teams. Information coming straight from users with all the rich and messy context that brings. But colleagues in other teams are not necessarily aware of that and often

What Can Support Do for the Rest of Your Company?

Support teams sit on a goldmine of information that can help other teams. Information coming straight from users with all the rich and messy context that brings. But colleagues in other teams are not necessarily aware of that and often

The Productivity Bounce

I’ve been on an binge listening streak lately with two Avicii tracks on constant repeat. Yes I said it. I’ve been listening to the same two very Swedish, very dance friendly, bouncy remixes for days and days. If I wasn’t

The Productivity Bounce

I’ve been on an binge listening streak lately with two Avicii tracks on constant repeat. Yes I said it. I’ve been listening to the same two very Swedish, very dance friendly, bouncy remixes for days and days. If I wasn’t

Awesome Managers Take Nice Long Vacations

If you manage a team you need to take time off once in a while and let your team members be in charge. Yes, I’m talking nice long vacations several times per year. If you don’t do it you’ll very likely end up

Awesome Managers Take Nice Long Vacations

If you manage a team you need to take time off once in a while and let your team members be in charge. Yes, I’m talking nice long vacations several times per year. If you don’t do it you’ll very likely end up

What Can a CEO Learn From Customer Success?

“What people love about the product and why some people decide not to buy it after trying. That allows marketing and sales to figure out who to sell to. Next is what do people want in the product that we

What Can a CEO Learn From Customer Success?

“What people love about the product and why some people decide not to buy it after trying. That allows marketing and sales to figure out who to sell to. Next is what do people want in the product that we