Category Archives: Design
My Thinking Space
I live in San Francisco and whenever possible I use the streetcars on Market Street for my commute. It’s rarely crowded and always cool. In rush hour it’s as fast as MUNI (subway), and for the same price you get
My Thinking Space
I live in San Francisco and whenever possible I use the streetcars on Market Street for my commute. It’s rarely crowded and always cool. In rush hour it’s as fast as MUNI (subway), and for the same price you get
A Career in Customer Support
Written as a response to a writing challenge in SupportDriven. A community of the best (that’s a 100% objective observation) professionals working in customer support and product management at companies large and small. Very little about my career has been
A Career in Customer Support
Written as a response to a writing challenge in SupportDriven. A community of the best (that’s a 100% objective observation) professionals working in customer support and product management at companies large and small. Very little about my career has been
Looking for Fearless UX Designers?
These past few months I’ve been teaching the full time UX design program at General Assembly. A ten week intensive boot camp for people changing careers into UX design. People quitting jobs, moving cities/countries, paying $$ – going all in.
Looking for Fearless UX Designers?
These past few months I’ve been teaching the full time UX design program at General Assembly. A ten week intensive boot camp for people changing careers into UX design. People quitting jobs, moving cities/countries, paying $$ – going all in.
Only Your Customers Know Who Your Competitors Are
It’s so easy to worry about competitors too early. And to worry about the wrong competitors. I know, I do it. I think what happens is that working in a startup produces anxiety, and competitors is a tangible thing to pin that anxiety on. We
Only Your Customers Know Who Your Competitors Are
It’s so easy to worry about competitors too early. And to worry about the wrong competitors. I know, I do it. I think what happens is that working in a startup produces anxiety, and competitors is a tangible thing to pin that anxiety on. We
It’s Potential – Leave it Alone!
In the words of Dylan Moran: “It’s potential, leave it! It’s like your bank balance, you always have a lot less than you think.” As Mike Monteiro puts it in his post “Can Design Change The World?“. We’re not special
It’s Potential – Leave it Alone!
In the words of Dylan Moran: “It’s potential, leave it! It’s like your bank balance, you always have a lot less than you think.” As Mike Monteiro puts it in his post “Can Design Change The World?“. We’re not special
B2(very small)B Customers
I have spent most of my time in technology companies working on B2B software. Whether it’s been in support, design, product management, or operations a few interesting things stand out from having the smallest of businesses as my customers. There are many differences between
B2(very small)B Customers
I have spent most of my time in technology companies working on B2B software. Whether it’s been in support, design, product management, or operations a few interesting things stand out from having the smallest of businesses as my customers. There are many differences between
Doing Things for No Good Reason
That comment from Mercer sums up the thinking behind many of the projects I start or consider starting. It was prompted by a post about how “I want to make a book” because I want to try using self-publishing tools. I think there
Doing Things for No Good Reason
That comment from Mercer sums up the thinking behind many of the projects I start or consider starting. It was prompted by a post about how “I want to make a book” because I want to try using self-publishing tools. I think there
I Want to Make a Book
I have this urge that keeps popping up once in a while – I’d love to self-publish a book. The motivation for wanting to do that is pretty terrible. It’s mostly because I’m fascinated by all the tools available to create
I Want to Make a Book
I have this urge that keeps popping up once in a while – I’d love to self-publish a book. The motivation for wanting to do that is pretty terrible. It’s mostly because I’m fascinated by all the tools available to create
Sucking Less at Visual Design
My design experience is mostly from working on product strategy and UX design as opposed to final pixel UI and visual design. So mostly looking at what a thing can do and how. Not so much exactly what it looks like. Whenever
Sucking Less at Visual Design
My design experience is mostly from working on product strategy and UX design as opposed to final pixel UI and visual design. So mostly looking at what a thing can do and how. Not so much exactly what it looks like. Whenever
How Can Support Conversations Help Sales Teams?
“Getting insight into what users use or like the most, and where they see the highest value for the product. There is always a WOW moment with a happy customer: ‘Wow that’s gonna save or make me so much time
How Can Support Conversations Help Sales Teams?
“Getting insight into what users use or like the most, and where they see the highest value for the product. There is always a WOW moment with a happy customer: ‘Wow that’s gonna save or make me so much time
Building stuff - product strategy, design and user experience 