Category Archives: Product development
See The World Like Your Customers Do
It can take a lot of work to get a detailed understanding of what customers experience. As anyone who has done field research or customer development will know, it can very get quickly get expensive and take up a lot
See The World Like Your Customers Do
It can take a lot of work to get a detailed understanding of what customers experience. As anyone who has done field research or customer development will know, it can very get quickly get expensive and take up a lot
Using Journey Maps to Prioritize Work
Journey maps, and the end to end view it gives you of what your customers experience, can help you prioritize work. And it can help you prioritize based on that most critical dimension, the importance to the customer. What is
Using Journey Maps to Prioritize Work
Journey maps, and the end to end view it gives you of what your customers experience, can help you prioritize work. And it can help you prioritize based on that most critical dimension, the importance to the customer. What is
Journey Mapping helps Focus Your Team on the Customer
Sometimes it feel like the teams we work with speak different languages. You have Sales talking (very fast and quite loudly) about what they need built to close the deals that are in their pipeline. You have Product teams drooling
Journey Mapping helps Focus Your Team on the Customer
Sometimes it feel like the teams we work with speak different languages. You have Sales talking (very fast and quite loudly) about what they need built to close the deals that are in their pipeline. You have Product teams drooling
What Can a CEO Learn From Customer Success?
“What people love about the product and why some people decide not to buy it after trying. That allows marketing and sales to figure out who to sell to. Next is what do people want in the product that we
What Can a CEO Learn From Customer Success?
“What people love about the product and why some people decide not to buy it after trying. That allows marketing and sales to figure out who to sell to. Next is what do people want in the product that we
Will OKRs Work at Your Startup?
Roadmap planning, goal setting, target projections etc. are all things that can make grown people cry themselves to sleep. Admit it, you’ve been there too! One tool often used to take some of the bite out of those exercises is OKRs (Objectives and
Will OKRs Work at Your Startup?
Roadmap planning, goal setting, target projections etc. are all things that can make grown people cry themselves to sleep. Admit it, you’ve been there too! One tool often used to take some of the bite out of those exercises is OKRs (Objectives and
Merging Some Data! Support Conversations and Help Center Traffic
Using tagging or some other type of categorization for support questions gives you a lot of data to plan improvements to your help content. And if you can combine the data on what customers are asking with data on the traffic to
Merging Some Data! Support Conversations and Help Center Traffic
Using tagging or some other type of categorization for support questions gives you a lot of data to plan improvements to your help content. And if you can combine the data on what customers are asking with data on the traffic to
Is That a Lifestyle Business You Have There?
Why yes, it is. But it’s the kind that scales. Or, the kind that enables high growth scaling if that turns out to be the best tool for the job. We (my wife and I) started Playpen Labs with the stated
Is That a Lifestyle Business You Have There?
Why yes, it is. But it’s the kind that scales. Or, the kind that enables high growth scaling if that turns out to be the best tool for the job. We (my wife and I) started Playpen Labs with the stated
What Happens After the Crowdfunding Party?
The growth of crowdfunding, especially by Kickstarter, has been great to follow and has helped many new products and businesses come into existence. To start with, Kickstarter grew from nothing to 197,852 projects and $1.47 Billion in a matter of
What Happens After the Crowdfunding Party?
The growth of crowdfunding, especially by Kickstarter, has been great to follow and has helped many new products and businesses come into existence. To start with, Kickstarter grew from nothing to 197,852 projects and $1.47 Billion in a matter of
Still no 3D printed money maker (a.k.a real problem)
A friend asked me for examples of teams using 3D printing as part of their Lean Startup approach to validating a market. So specifically teams starting companies selling physical products. The answer to that is, most tech things on Kickstarter.
Still no 3D printed money maker (a.k.a real problem)
A friend asked me for examples of teams using 3D printing as part of their Lean Startup approach to validating a market. So specifically teams starting companies selling physical products. The answer to that is, most tech things on Kickstarter.
Dysfunctional Relationships: Product Management and Customer Support
I’ve been kicking around issues and ideas related to customer support and product development lately. That used to be my day job when I worked on sales and support operations and infrastructure at Google. But since leaving that job over a year ago
Dysfunctional Relationships: Product Management and Customer Support
I’ve been kicking around issues and ideas related to customer support and product development lately. That used to be my day job when I worked on sales and support operations and infrastructure at Google. But since leaving that job over a year ago
Building stuff - product strategy, design and user experience 