Category Archives: Product development

What Can a CEO Learn From Customer Success?

“What people love about the product and why some people decide not to buy it after trying. That allows marketing and sales to figure out who to sell to. Next is what do people want in the product that we

What Can a CEO Learn From Customer Success?

“What people love about the product and why some people decide not to buy it after trying. That allows marketing and sales to figure out who to sell to. Next is what do people want in the product that we

Will OKRs Work at Your Startup?

Roadmap planning, goal setting, target projections etc. are all things that can make grown people cry themselves to sleep. Admit it, you’ve been there too! One tool often used to take some of the bite out of those exercises is OKRs (Objectives and

Will OKRs Work at Your Startup?

Roadmap planning, goal setting, target projections etc. are all things that can make grown people cry themselves to sleep. Admit it, you’ve been there too! One tool often used to take some of the bite out of those exercises is OKRs (Objectives and

Merging Some Data! Support Conversations and Help Center Traffic

Using tagging or some other type of categorization for support questions gives you a lot of data to plan improvements to your help content. And if you can combine the data on what customers are asking with data on the traffic to

Merging Some Data! Support Conversations and Help Center Traffic

Using tagging or some other type of categorization for support questions gives you a lot of data to plan improvements to your help content. And if you can combine the data on what customers are asking with data on the traffic to

Is That a Lifestyle Business You Have There?

Why yes, it is. But it’s the kind that scales. Or, the kind that enables high growth scaling if that turns out to be the best tool for the job. We (my wife and I) started Playpen Labs with the stated

Is That a Lifestyle Business You Have There?

Why yes, it is. But it’s the kind that scales. Or, the kind that enables high growth scaling if that turns out to be the best tool for the job. We (my wife and I) started Playpen Labs with the stated

What Happens After the Crowdfunding Party?

The growth of crowdfunding, especially by Kickstarter, has been great to follow and has helped many new products and businesses come into existence. To start with, Kickstarter grew from nothing to 197,852 projects and $1.47 Billion in a matter of

What Happens After the Crowdfunding Party?

The growth of crowdfunding, especially by Kickstarter, has been great to follow and has helped many new products and businesses come into existence. To start with, Kickstarter grew from nothing to 197,852 projects and $1.47 Billion in a matter of

Still no 3D printed money maker (a.k.a real problem)

A friend asked me for examples of teams using 3D printing as part of their Lean Startup approach to validating a market. So specifically teams starting companies selling physical products. The answer to that is, most tech things on Kickstarter.

Still no 3D printed money maker (a.k.a real problem)

A friend asked me for examples of teams using 3D printing as part of their Lean Startup approach to validating a market. So specifically teams starting companies selling physical products. The answer to that is, most tech things on Kickstarter.

Dysfunctional Relationships: Product Management and Customer Support

I’ve been kicking around issues and ideas related to customer support and product development lately. That used to be my day job when I worked on sales and support operations and infrastructure at Google. But since leaving that job over a year ago

Dysfunctional Relationships: Product Management and Customer Support

I’ve been kicking around issues and ideas related to customer support and product development lately. That used to be my day job when I worked on sales and support operations and infrastructure at Google. But since leaving that job over a year ago