Category Archives: Design

What Can Support Do for the Rest of Your Company?

Support teams sit on a goldmine of information that can help other teams. Information coming straight from users with all the rich and messy context that brings. But colleagues in other teams are not necessarily aware of that and often

What Can Support Do for the Rest of Your Company?

Support teams sit on a goldmine of information that can help other teams. Information coming straight from users with all the rich and messy context that brings. But colleagues in other teams are not necessarily aware of that and often

The Productivity Bounce

I’ve been on an binge listening streak lately with two Avicii tracks on constant repeat. Yes I said it. I’ve been listening to the same two very Swedish, very dance friendly, bouncy remixes for days and days. If I wasn’t

The Productivity Bounce

I’ve been on an binge listening streak lately with two Avicii tracks on constant repeat. Yes I said it. I’ve been listening to the same two very Swedish, very dance friendly, bouncy remixes for days and days. If I wasn’t

Awesome Managers Take Nice Long Vacations

If you manage a team you need to take time off once in a while and let your team members be in charge. Yes, I’m talking nice long vacations several times per year. If you don’t do it you’ll very likely end up

Awesome Managers Take Nice Long Vacations

If you manage a team you need to take time off once in a while and let your team members be in charge. Yes, I’m talking nice long vacations several times per year. If you don’t do it you’ll very likely end up

Information is Messy – Building Taxonomies

For one of my projects I am working with taxonomies, sets of categories that I use for analyzing customer support emails. The project, UserChamp, aims to provide product managers with actionable information from their users in the form of support

Information is Messy – Building Taxonomies

For one of my projects I am working with taxonomies, sets of categories that I use for analyzing customer support emails. The project, UserChamp, aims to provide product managers with actionable information from their users in the form of support

Mobile Checkout Has to Be Good like Candy Crush

Mobile is eating the world, or shopping is – or maybe mobile shopping is. Whatever. Around 40% of e-commerce happens on mobile. The percentage has been growing rapidly, and it’s no surprise to anyone. So if you are in the business

Mobile Checkout Has to Be Good like Candy Crush

Mobile is eating the world, or shopping is – or maybe mobile shopping is. Whatever. Around 40% of e-commerce happens on mobile. The percentage has been growing rapidly, and it’s no surprise to anyone. So if you are in the business

Customer Onboarding for B2B

Successfully onboarding new users to a product is fundamental to starting and growing a product based business. Onboarding can be defined in a few different ways, but at its core it is about getting users to a point where they

Customer Onboarding for B2B

Successfully onboarding new users to a product is fundamental to starting and growing a product based business. Onboarding can be defined in a few different ways, but at its core it is about getting users to a point where they

Wall of Work

The office, conference room, living room after a busy client kick-off day. Those giant Post-it notes are three layers deep.

Wall of Work

The office, conference room, living room after a busy client kick-off day. Those giant Post-it notes are three layers deep.

Reduce the “fear-of-fucking-up” friction

Products are not bought, they are hired to do jobs for people as Clayton Christensen puts it using milkshakes as his example. Snickers practices what Christensen preaches in their marketing – and they do it in videos much better suited for

Reduce the “fear-of-fucking-up” friction

Products are not bought, they are hired to do jobs for people as Clayton Christensen puts it using milkshakes as his example. Snickers practices what Christensen preaches in their marketing – and they do it in videos much better suited for

Tool: Customer Journey Mashup

I’ve realized I’m becoming the Matrix man in the teams I work with. As in, we tend to end up around a whiteboard with some improvised categorization for whatever the issue is we’re trying to figure out. Few things in

Tool: Customer Journey Mashup

I’ve realized I’m becoming the Matrix man in the teams I work with. As in, we tend to end up around a whiteboard with some improvised categorization for whatever the issue is we’re trying to figure out. Few things in

No apps at 12.000 feet

That’s me in that picture. After jumping out of a plane. Craziness. But that’s not the point. The point is that the guy I’m attached to in that picture is at work. The skydiving instructor who is wearing the parachute that

No apps at 12.000 feet

That’s me in that picture. After jumping out of a plane. Craziness. But that’s not the point. The point is that the guy I’m attached to in that picture is at work. The skydiving instructor who is wearing the parachute that