Tools, Notebooks and Monkeys

Written as part of the SupportDriven writing challenge. SupportDriven is a community of the best (100% objective observation) professionals working in customer support and product management at companies large and small. The question asked was “what tools do you use

Stretching Without Breaking

In my experience the path to awesomeness whether as a team or as an individual goes through finding the right level of challenge in whatever I’m doing. Challenge drives motivation and great productivity. Most of the time that also translates into fun,